I was left wondering when someone asked “What is the Culture of your Restaurant”.
Culture?
I can explain taste, hygiene, service, ambience, location, USP, but ..... culture?
Over the next couple of months, with that word at the back of my mind, it slowly dawned on to me the actual meaning.
When a customer enters the Restaurant does he feel a positive vibration around him?
How is the staff behaving. Is there an air of artificiality in their expressions or are they really feeling peaceful within.
Are the customers all around in a vibrant mood or you feel like anyone will pick up a fight with you any moment.
.... and how is the right culture ensured?
Well it’s quite easy.
They say, ‘ as you sow so shall you reap’.
As a leader, are you ethical?
Is the staff salary paid in time?
The vendor payments?
The Government taxes?
The raw material that is used for cooking, is it genuine or are you opting for a cheaper option which can harm the customer’s health?
If the answer to each and every question above is a big ‘YES’, then rest assured that the culture in your Restaurant is also right.
No force in this world can dethrone you from your citadel.
Honesty, humbleness and all such values are going to add on your strength.
All said and done,
having the right location,
providing the top service, Hygiene, service,
a top USP,
and a beautiful ambience,
will still not ensure your super success in this field.
The only anchor is ‘Culture’.
Be Ethical, be Human!
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